Privacy Policy

We collect personal information that you provide directly to us through our reservation inquiry forms, email communications, and on-site guest registration. This includes your name, contact details, identification for age verification, and payment information for processing on-site transactions.

When you submit a reservation inquiry on our booking page, we receive your name, email address, phone number, preferred dates, room preferences, and any notes you include about your stay. Email and phone correspondence with our reservations team at reservations@rosemonthaven.com or +64 3 442 6183 forms part of that record.

During check-in at 8 Beach Street, we collect government-issued photo identification to confirm guest identity and, where relevant, to verify that all visitors using the on-site entertainment facilities are 18 or older. Payment card details for accommodation, dining, and bar charges are processed through our venue's point-of-sale system and are not stored on this website.

We may also collect limited technical information from your visit to this website — such as browser type and pages visited — through cookies. Details are described in the Cookies and Analytics section below.

We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected or as required by New Zealand law. This includes maintaining records for tax, legal, and regulatory compliance related to our hospitality and gaming licenses.

Reservation and stay records — including guest registration details — are typically kept for the duration of your booking and for a reasonable period afterward to handle any follow-up questions, billing matters, or feedback. Records tied to on-site entertainment, age verification at the casino floor, and regulatory obligations under our physical licensed venue status are retained for the periods set by New Zealand hospitality and gaming regulations.

When information is no longer needed, we either delete it or anonymize it so it can no longer be linked to you. If you ask us to delete records that we are legally required to keep, we will explain which records must be retained and why.

Under New Zealand law, you have the right to request access to the personal information we hold about you and to ask for corrections if you believe it is inaccurate. To exercise these rights, please contact our privacy officer at the address provided on our Contact page.

You can also ask us to confirm what personal information we have collected through this website, through your reservation inquiry, or during your stay at our Queenstown hotel. Where we are required by law to keep certain records — such as those tied to age verification for our on-site casino floor — we will explain which records cannot be deleted and why.

To make a request, write to reservations@rosemonthaven.com with the subject line "Privacy Request," or contact our team at +64 3 442 6183. We aim to respond within 20 working days, as set out in the Privacy Act 2020.

If you are not satisfied with how we have handled a request, you can raise the matter with the Office of the Privacy Commissioner. We are happy to point you to the right channel.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Changes that materially affect how your personal information is handled will be noted at the top of this document. If a change requires your awareness before your next visit, we may also note it through an on-site notice at 8 Beach Street or in direct correspondence with guests who have active reservations.

The current revision date is September 2026. Earlier versions are available on request from our privacy officer.