Entry to the Rosemont Haven gaming lounge and the use of certain hotel services are strictly limited to persons aged 18 and older. You agree to provide valid photo identification upon request. Failure to meet this age requirement will result in denial of service and access to the premises.

Valid identification includes a current New Zealand driver licence, a passport, or a Hospitality New Zealand 18+ card. Our staff may request ID at any point during your visit, including at check-in, at the bar, and at the entrance to the gaming lounge. We accept no liability for guests who are refused entry because they cannot produce acceptable identification.

Minors accompanied by a parent or guardian are welcome in the restaurant and hotel lobby areas. They are not permitted in the bar or gaming lounge at any time. Our team can direct families to alternative dining arrangements where needed.

Rosemont Haven Queenstown is a physical boutique hotel and entertainment venue. All gaming activities, dining services, and accommodation are provided strictly on-premises. We do not offer or promote online wagering, remote betting, or any form of internet gambling.

Our website exists to share information about the venue, our rooms, our alpine dining and bar, and our offline gaming lounge. It does not host games, accept deposits, process payouts, or connect visitors to any remote gambling service. No feature of this site allows you to place a wager or participate in gaming from outside the building.

If you encounter any third-party website or advertisement claiming to offer Rosemont Haven-branded online gaming, treat it as unauthorised. We do not operate any such service and accept no responsibility for losses or disputes arising from it. Please report suspicious links to reservations@rosemonthaven.com.

The booking functionality on this website is an inquiry system only. Submitting an inquiry does not guarantee a reservation. A booking is only confirmed once you have received direct communication from our staff and met any necessary deposit or guarantee requirements.

When you submit a reservation inquiry, our team reviews room availability and responds by email or phone. Typical response time is one business day, though peak season may take longer. We recommend submitting inquiries early for stays during ski season, holidays, and local events.

Confirmed bookings may require a deposit or credit card guarantee. Cancellation policies vary by room type and season; details are provided at the time of confirmation. The inquiry form does not process payments and is not a transaction.

To begin a reservation inquiry, visit our booking page or call us at +64 3 442 6183.

Guests are required to adhere to the Rosemont Haven Venue Etiquette at all times. We reserve the right to remove any individual from the premises who behaves in a disruptive, aggressive, or illegal manner, or who fails to comply with our dress code and conduct standards.

Our dress code is smart casual after 6:00 pm in the dining room and bar. Swimwear, soiled workwear, and visible offensive slogans are not permitted. The gaming lounge maintains a similar standard; management discretion applies in all cases.

Service of alcohol is subject to New Zealand law and our host responsibility policy. We may decline service to any guest who appears intoxicated, regardless of prior purchases. Refunds are not issued for declined service.

Full conduct guidelines, including acceptable behaviour in shared spaces and noise expectations, are published on our Venue Etiquette page.

Our gaming lounge operates under New Zealand law. Guests agree to participate in gaming activities responsibly. We reserve the right to implement gaming limits, refuse entry, or suggest self-exclusion for any guest, in accordance with our host responsibility policies.

Our staff are trained to identify signs of harmful play and may approach guests who appear distressed or who are spending beyond reasonable personal limits. We can arrange breaks, set session time reminders, and connect guests with support services on request.

Guests who wish to self-exclude from the gaming lounge can request this through any staff member or through the contact details below. Self-exclusion is respected across the venue and may be lifted only through a formal review process with management.

All content on this website, including text, images, and logos, is the property of Rosemont Haven Queenstown and is protected by copyright laws. You may not reproduce, distribute, or use any site content for commercial purposes without our express written permission.

The Rosemont Haven name, wordmark, and associated signage designs are trademarks of the venue. Photographs of rooms, dishes, and interiors are provided for planning your visit; they may not be published elsewhere, used in advertising, or submitted to stock libraries.

Personal, non-commercial sharing — such as forwarding a page link to a travel companion — is welcome. For press, editorial, or partnership use, contact reservations@rosemonthaven.com with a description of the intended use.

Rosemont Haven Queenstown is not liable for any direct or indirect loss or damage arising from your use of this website or our physical facilities, except where such liability cannot be excluded under New Zealand law. This includes personal injury or loss of property on-premises.

Guests are responsible for their personal belongings while on the premises. We recommend using the in-room safe for valuables and travel documents. The venue does not accept liability for items left in public areas, dining rooms, or the gaming lounge.

Website content is provided for general information about our property and services. We make reasonable efforts to keep details current, but room descriptions, menus, schedules, and opening hours may change without notice. Please confirm specific details with our team before relying on them for travel planning.

Nothing in these terms limits any statutory rights you may have as a consumer under New Zealand law.

These Terms of Service are governed by the laws of New Zealand. Any disputes arising from your use of the website or our services will be subject to the exclusive jurisdiction of the New Zealand courts. We reserve the right to modify these terms at any time.

When terms are updated, the revised version replaces all previous versions on this page. The date at the top of this document indicates when the terms were last reviewed. Continued use of the website after a change constitutes acceptance of the updated terms.

If you have questions about how a specific term applies to your visit, please contact us before your stay. Our team can clarify room policies, gaming lounge access, and conduct standards in advance.